Frequently Asked Questions (FAQ) about KeepTraK

Fill out the FREE trial form on this website.  A KeepTraK representative will contact you by phone to answer any questions you might have and help determine which modules you need or are interested in trying out.  We’ll even help you install the program onto your computer.

We can set up a time to walk through the installation with you, it takes about 20 minutes or so with one of our skilled representatives.  Our representative will use LogMeIn to make a temporary link to your computer, download and setup the KeepTraK software on your computer, and then show you right on your screen how to use the program.  If you are located within the United States, we can also sends a hard copy of the software on CD via postal mail, if preferred.

The trial software is the actual full program, and provides the ability to try all of the features of the KeepTraK system. If you decide to purchase the program, we simply give you a license code that removes the trial period block and grants full and unlimited use of the KeepTraK software.

No – All data remains intact after the trial period ends.  If you need more trial time, we can also extend the trial for you, to give you more time to try the system and see how well it works for your business.  If you decide to purchase the full system at a later time, long after the trial period has expired, all data entered during the trial period will still remain in the database.  In short, we always KeepTrak of your data!

Simply contact KeepTraK and we can help you with the upgrade process, which we have made very easy to do!  KeepTraK will provide you with a code to unlock the additional module(s) you are interested in purchasing.  Once the code is entered, the KeepTraK software is updated instantly and the new module(s) will be ready for use.

Contact KeepTraK and we can help you find the right report or build a custom report for you, if we don’t have it already.  In most cases, our existing reports will have the information needed, but if we don’t have it already, KeepTraK can develop custom reports for you, exactly as you need them.  Contact KeepTraK software directly for more information about custom reports.

Yes, but you will need to contact KeepTraK for the specific upgrade process from your current version of the software.  One of our skilled representatives will help you import all of your old data into the latest version of the KeepTraK database and update your software version to the most current version of the KeepTraK system.  And upgrading is cheaper than purchasing a new copy of the KeepTraK software.

Yes, KeepTrak offers several different options of self-help or in-person support. Please see the KeepTrak Support page on this website.

Required: A PC running Microsoft Windows XP, 7, Vista, 8, 8.1, or 10, and 250 MB free space on your hard drive. Windows Server 2003, 2008, 2012, 2016, and 2019 are also supported.
Recommended: A PC with a 2.0+ Ghz Quad-core, 8GB+ Ram, 3GB+ free space on an SSD hard drive, running Windows 10.

Yes, starting in KeepTrak 2020, support has been added for running on 64-Bit versions of Windows. All previous versions of KeepTrak DO NOT work on 64-bit computers, and require a 32-bit version of Windows.

Yes, KeepTrak offers several different options for running on multiple computers across a network, using the same database. Please see the KeepTrak Order page on this website to learn more about the different options available for the KeepTraK Program.